Support

24/7

Support with industry grade SLA accepted by regulated financial institutions.

WITH US, YOU’LL ALWAYS BE FIRST.

Our commitment is to put our Clients first.

Ledger Enterprise Support is a dedicated team of experts that helps you whatever issues you encounter. Our enterprise level service is designed to guide you, assist you and enable you to grow and evolve your operations with the best experience available on the market. With offices in New York, London, Paris, Singapore, Zurich and Geneva, our dedicated Client Success Team is never far away.

Meet Lila, our Global Head of Customer Success.

“At Ledger Enterprise, your success is our top priority. We are convinced that great products need great support. That’s why our team is made up of qualified experts, ensuring every day that you enjoy a frictionless road to success”.

WHY CHOOSE LEDGER ENTERPRISE SUPPORT?

Support services when you need them, with no additional cost.

Because all of our clients deserve the best level of service, we provide you with a free international 24/7 expert technical support group to ensure that your business will never stop running. This includes a dedicated Technical Account Manager and Client Success Specialist available in your time-zone.

Build with us, we are here to partner with our clients.

Our platform is highly customizable and offers powerful APIs and extensions that allow clients to integrate and build on top of our infrastructure.

Our technical account managers can work directly with your team to help design the right technical architecture and ensure successful execution. Professional services are also available for larger-scale projects and unique use cases.

Get personalized technical & operational assistance.

Benefit from expert support to adapt our solutions to your existing process and infrastructure. Thanks to our training team, our client success manager and our help center, we make sure that you get the most out of your Web3 journey.

CUSTOMER CENTRIC SUPPORT SERVICES & EASY DEPLOYMENT.

Client Success Team

Client Success Team – Your Dedicated single point of contact.

Enjoy a Regional Account Manager to centralize and simplify all your interactions with Ledger Enterprise. Because we see you as a long-term partner, we have implemented a Continual Service Improvement (CSI) program.  The CSI is committed to develop the relationship and maximize your satisfaction.

Service Delivery Management Team – Fast Onboarding, continuous follow-up.

Enjoy our fast and streamlined professional onboarding program. As soon as you want to start, we take care of everything from quick Service Delivery to your first step in setting up our product. Our Team helps you optimize your usage of our solution and meet your special needs and wants.

Service Delivery Management Team
Devoted Blockchain Experts

Devoted Blockchain and Technical Experts – Supporting your long-term success.

With 70% of 600 Ledgers employees dedicated to R&D, we have a large range of in-house expertise to support you throughout our partnership. Our digital assets experts will provide you with blockchain and operational best practices. While our engineers and TAM ensure the fastest resolution of any technical issues you may encounter.

Training Sessions – Fully realize the power of the Platform.

Our Customer Success Team is here to train your team and empower them to get the most out of our platform. We know that your team will evolve. We also know that our technology is rapidly expanding  with new features and integrations to come. That’s why training sessions can be arranged on demand, when you need them.

Training Sessions
Help Center

Help Center – Get instant answers to your questions and learn how to use our solution like a pro.

Ledger Enterprise Help Center provides you with up-to-date resources. Learn how to use our solution like a pro, fix problems and get answers to your most important questions.

100 leading companies have chosen Ledger Enterprise. Here’s why…

Eric Anziani

Eric Anziani

Chief Operating Officer of Crypto.com

We are thrilled to work with Ledger and their institutional grade digital asset custody solution. Ledger Vault allows us to operate our business at scale while maintaining the highest standards of security to protect our client funds.

Vincent Chok

Vincent Chok

Legacy Trust, CEO

Ledger is a household name in the space, and it has been a great journey working with Ledger Vault team from the very early days, and to see the evolution of the platform. Ledger is a brand that our clients, and we can trust. It allows us to focus on growing our core business, knowing that our client’s assets are held in the safest way possible.

Tanim Rasul

Tanim Rasul

NDAX, Chief Operating Officer

We found the Ledger Vault platform to be the most comprehensive and secure in the industry. We were especially impressed by their governance rule engine that ensures safe, secure and flexible processes. The Ledger Vault platform alleviates the stress of managing digital assets which allows our executive team to focus more on building our company.

Paul Lee

Paul Lee

Uphold, CISO

The nature of our business is the easy exchange of value between assets. Fluidity is our lifeblood. The trick is to provide this utility while maintaining the security of a traditional financial institution. Enter Ledger Vault, a solution which creates a chain of trust within a protected enclave, locked by a key to which Ledger has no access.

David Osojnik

Bitstamp, CTO

We’ve reviewed many providers and Ledger Vault ticked all the boxes on our rigorous selection process. We wanted to partner with Ledger because of their great product, process security practices, company longevity, impeccable service, and easy-to-implement technology.

Eric Anziani

We are thrilled to work with Ledger and their institutional grade digital asset custody solution. Ledger Vault allows us to operate our business at scale while maintaining the highest standards of security to protect our client funds.


Eric Anziani

Chief Operating Officer of Crypto.com

Vincent Chok

Ledger is a household name in the space, and it has been a great journey working with Ledger Vault team from the very early days, and to see the evolution of the platform. Ledger is a brand that our clients, and we can trust. It allows us to focus on growing our core business, knowing that our client’s assets are held in the safest way possible.


Vincent Chok

Legacy Trust, CEO

Tanim Rasul

We found the Ledger Vault platform to be the most comprehensive and secure in the industry. We were especially impressed by their governance rule engine that ensures safe, secure and flexible processes. The Ledger Vault platform alleviates the stress of managing digital assets which allows our executive team to focus more on building our company.


Tanim Rasul

NDAX, Chief Operating Officer

Paul Lee

The nature of our business is the easy exchange of value between assets. Fluidity is our lifeblood. The trick is to provide this utility while maintaining the security of a traditional financial institution. Enter Ledger Vault, a solution which creates a chain of trust within a protected enclave, locked by a key to which Ledger has no access.


Paul Lee

Uphold, CISO

We’ve reviewed many providers and Ledger Vault ticked all the boxes on our rigorous selection process. We wanted to partner with Ledger because of their great product, process security practices, company longevity, impeccable service, and easy-to-implement technology.


David Osojnik

Bitstamp, CTO

FAQ

Does my dedicated account manager come at additional cost?

Each Ledger Enterprise client has a dedicated account manager included at no additional cost.

Do you have a Help Center?

Yes. Ledger Enterprise Help Center provides you with instant answers to your questions and supports you as you learn about and use our solutions. Get access to our documentation, videos and resources here.

Is it possible for me to onboard new team members?

New team members can be onboarded either as administrators or operators through a simple process. The onboarding process for each new team member takes just minutes, and the permissions of each user can be modified at any time following approval from a quorum of administrators.

What happens if I lose my Personal Security Device (PSD)?

No worries, contact Ledger Enterprise 24/7 support or your dedicated account manager so that we can start your recovery process and ship you a replacement PSD.

What happens if an employee leaves?

You can easily revoke and edit permissions at any time.

Do I need additional IT resources to operate your solution?

No additional resources are needed to operate our solution. Our intuitive platform is designed to be used by everyone, and we will provide your team with specialized training.

REQUEST A DEMO

See how Ledger Enterprise can help you secure and grow your digital asset business

Get a personalized demo with a Web3 expert