Ledger
Support
Global scale with a local presence
Keeping your assets secure is not enough. We’re committed to a Best-in-class customer experience.
From our technical account managers to our client success team. We’ll be here for every step of the journey.
With us, you’ll always be first
Think Global, Act Local
Our team of experts is committed to help guide, assist and enable your company’s web3 growth.
We believe in global support at the local leve. With offices in NYC, London, Paris, Singapore, Zurich and Geneva – our team is never far away.
A note from our Global Head of Customer Success
“At Ledger Enterprise, your success is our top priority. We are convinced that great products need great support. That’s why our team is made up of qualified experts, ensuring every day that you enjoy a frictionless road to success.”
Why Ledger Support?
The Support you Need, Without the Cost
We provide free, international 24/7 access to our technical support group, so that your business will never stop running.
Let’s Build Together
Our platform is highly customizable and our APIs enable innovative companies to build on top our technology. Have ideas? Our Technical Account Managers are always available to help push the limits of what’s possible with the Ledger Platform.
Personalized Assistance
Benefit from expert support to adapt our solutions to your existing process and infrastructure. Thanks to our training team, our client success manager and our help center, we make sure that you get the most out of your Web3 journey.
Client Success: A Single Point of Contact
No matter where you are, our team of Regional Account Managers are available and specially trained to keep interactions with Ledger as streamlined and seamless as possible.
Customer Support, Seamless Experience
Service Delivery:
Fast Onboarding, Continuous Followup
Our streamlined professional onboarding program can begin as soon as you are ready.
We will guide you from end-to-end in system setup, and make sure you are getting everything you need to achieve your goals from the Ledger Enterprise platform.
Global Leaders in Blockchain
Ledger has been in the blockchain industry since it’s infancy. With over 800 employees, a large range of in-house expertise is at your fingertips through our partnership.
From operational best practices to blockchain technology hurdles. Our team is comprised of global leaders willing to support on an issue or opportunity you encounter.
Professional Services
Our in-house professional services team is composed of blockchain industry experts who can assist you in bringing your projects to market. Ledger Enterprise will guide you in the best way to achieve your goals, from creating smart contracts to advising your go-to-market strategy.
Help Center
Instant answers from the Ledger pros
The Ledger Enterprise Help center provides you with all the up-to-date resources you need to be successful.
Fix problems, get answers and find help while you learn to use our platform like a pro.
Billions in transactions,
zero mismanaged.
Web3 Leaders choose Ledger Enterprise.
“We found the Ledger Vault platform to be the most comprehensive and secure in the industry. We were especially impressed by their governance rule engine that ensures safe, secure and flexible processes. The Ledger Vault platform alleviates the stress of managing digital assets which allows our executive team to focus more on building our company.” Tanim Rasul, COO at NDAX
“When Damex.io began its journey in 2017 with only three people but a big vision, our very first custody solution was a Ledger Blue. It delivered the military-grade security that we promised our clients. Five years later, with 65 people and an even bigger vision, we are delighted to now be working with Ledger Enterprise. Ledger continues to deliver what our clients need and has been instrumental in the Damex.io success story. Samuel Rondot, Managing Director at Damex.io
“OneOf is excited to be partnered with Ledger Enterprise to secure and manage our cryptocurrency holdings. Ledger Enterprise is the gold standard when it comes to safeguarding digital assets using industry-leading hardware and software, and employing the latest in cryptographic protocols. Their advanced key management system and multi-signature authentication gives us the enterprise-grade tools we need to manage our assets.” Lin Dai, Co-Founder & CEO at OneOf
“We are thrilled to work with Ledger and their institutional-grade digital asset custody solution. Ledger Vault allows us to operate our business at scale while maintaining the highest standards of security to protect our client funds.” Eric Anziani, COO at Crypto.com
“Ledger is a household name in the space, and it has been a great journey working with Ledger Vault team from the very early days, and to see the evolution of the platform. Ledger is a brand that our clients, and we can trust. It allows us to focus on growing our core business, knowing that our client’s assets are held in the safest way possible.” Vincent Chok, CEO at Legacy Trust
“The nature of our business is the easy exchange of value between assets. Fluidity is our lifeblood. The trick is to provide this utility while maintaining the security of a traditional financial institution. Enter Ledger Vault, a solution which creates a chain of trust within a protected enclave, locked by a key to which Ledger has no access. [September 2020]” Paul Lee, CISO at Uphold
“We’ve reviewed many providers and Ledger Vault ticked all the boxes on our rigorous selection process. We wanted to partner with Ledger because of their great product, process security practices, company longevity, impeccable service, and easy-to-implement technology.” David Osojnik, CTO at Bitstamp
“At Tetra, we hold the highest standards for security, and we’ve found a great partner in Ledger. Ledger’s commitment to strong governance and exceptional customer support allows us to operate more efficiently. Additionally, Ledger’s evolving DeFi capabilities ensure we can continue to explore new opportunities with our clients.” Didier Lavallée,
CEO at Tetra Trust
Your Partner in Web3
Our world-class, global team can support you every step of the way. Reach out today to unlock Web3 alongside the most trusted brand in self-custody.
FAQ
Ledger Enterprise is not a custodian. We provide innovative technology solutions that empower companies to self-custody their digital assets or the digital assets of their customers. With our solution, you are in full control of your private keys assets.
Ledger Enterprise provides solutions for companies that want to self-custody and secure their digital assets. Whether you want to add crypto to your balance sheet or explore the opportunities of Web3, DeFi and NFT, we are there to support you.
Owning crypto-assets means managing your private keys. If you’re not owning your private keys, you don’t really own your crypto. With Ledger Enterprise, you’re always in complete control of your private keys, meaning that you can recover your funds & assets at any moment if needed, independently of any third party, including us.
Ledger Enterprise is the Business to Business (B2B) unit of Ledger. While Ledger Nano is the perfect solution for individual retail investors, it is not suitable for corporations that need flexible governance, customized workflows and additional security layers to protect and manage their digital assets.
Ledger Enterprise is a solution combining Hardware, Software and Firmware. This unique architecture allows us to provide the only end-to-end security Software-as-a-Service solution on the market.
Ledger Enterprise is certified SOC 2 Type 2 and we are currently involved in the process of obtaining ISO 27001, ISO 22301 and the CSPN V4 security visa. Our technology is used by many regulated industry leaders all over the world.